Privacy Policy – iFeelHeard

Effective Date : 05, February , 2026
Last Updated: 05, February, 2026

This Privacy Policy explains how we collect, use, and share information when you use iFeelHeard mobile application.

Contact
Email: contact@helpingtheheard

1) Information We Collect

We collect information in the following categories:

A) Information you provide

Account information (if you create an account): name, email address, username, and authentication credentials.
User content: Information you enter into the App, such as conflict scenarios, reflections, notes, messages, and action plans.
Support information: if you contact support, we collect the details you provide (for example, your email address and the content of your message), and any files you choose to share.
Sensitive content: iFeelHeard may be used to discuss personal or sensitive situations. Please avoid entering highly sensitive information you do not want stored (for example, government ID numbers, financial account numbers, or other highly confidential data).

B) Information collected automatically

Device information: device model, operating system version, language, time zone, and app version.
Identifiers: device identifiers and/or advertising identifiers (where permitted by device settings and applicable law).
Usage information: screens viewed, features used, session duration, and interaction events.
Diagnostics/log data: crash logs, performance data, and error reports.

C) Information from third parties (optional)

If you sign in using a third-party provider (for example, Apple or Google), we receive basic profile details such as your name, email address, and a provider identifier, depending on the provider and your settings.

2) How We Use Information

We use information to:

Provide, operate, and maintain the App
Save your progress, settings, and preferences
Personalize your experience within the App
Provide customer support and respond to requests
Monitor performance, fix bugs, and improve reliability
Protect against fraud, abuse, and security incidents
Comply with legal obligations and enforce our terms

We do not sell your personal information.

AI / model training: We do not use your User Content to train public or third-party AI models unless we clearly ask and you explicitly opt in.
(If you do train models or share content for training, tell me and I’ll revise this section.)

3) Legal Bases (EEA/UK Users)

If you are located in the EEA/UK, we process personal data under applicable laws.

4) How We Share Information

We share information only as described below:

A) Service providers

We use trusted third-party vendors to help operate the App, such as hosting. These providers process information on our behalf under contractual obligations.

B) Legal and safety

We may disclose information if required by law or legal process, or if we believe disclosure is reasonably necessary to protect rights, safety, and security, investigate fraud, or prevent misuse.

C) Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will provide notice where required.

5) Data Retention

We retain information only as long as necessary to provide the App and for the purposes described:

Account data: retained while your account is active and deleted or anonymized after you request deletion, subject to legal requirements.
User content: retained to provide core App functionality and deleted upon request or account deletion, subject to legal/security needs.
Diagnostics/logs: retained for a limited period (typically [30–180 days]) unless needed for security or legal purposes.

6) Your Rights and Choices

Depending on your location, you may have rights to:

access and correct your personal information
request deletion of your personal information
object to or restrict certain processing
request data portability
withdraw consent (where processing is based on consent)

To submit a request: email us at contact@helpingtheheard
We may verify your identity before processing requests.

7) App Permissions

The App may request access to device features depending on the features you use:

Notifications (optional)
Photos/Media/Files (only if you upload attachments)
Camera (only if you capture or upload images)
Microphone (only if you use voice features)

You can manage permissions in your device settings. Denying optional permissions may limit certain features.\

8) Children’s Privacy

The App is not intended for children under 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will delete it.

9) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. No security method is perfect, and we cannot guarantee absolute security.

10) International Transfers

Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international transfers.

11) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date and provide additional notice when required.

Privacy Summary

Data collected: account identifiers (e.g., email), user content, usage data, diagnostics.
Purpose: functionality, support, security, and (if enabled) analytics.
Data sold: no
Deletion requests: contact@helpingtheheard